Our Policies

Disclaimer:

If a prospective guest has any questions about our policies, they must contact us (via email or phone) to clarify the issue prior to check-in. The Red Horse Inn (also known as https://www.theredhorseinn.com) is not responsible for misunderstandings of our Policies that arise from the age or inconsistencies of a prospective guest's Web browser. We’re here to help and ensure you have a fantastic stay.

Date Changes:

Reserving accommodations at The Red Horse Inn constitutes and creates a legally binding contract, whether you reserve orally, in writing or online. By accepting your reservation, we agree to hold the room, cottage or other facility for you on the date(s) requested, and to turn down other requests for the same accommodation on those date(s). By requesting the reservation, you agree to pay for the accommodation(s) and date(s) you have reserved. Therefore, date changes are considered cancellations, to which our cancellation policy applies.

Cancellation Policy:

Please note that Covid is not excluded from the cancelation policy. I strongly recommend travel insurance. 

Our cancellation policy permits a 50% rebate of the deposit if more than 30 days’ notice is given prior to the originally reserved day of arrival. No-shows and cancellations within the 30-day period forfeit the entire amount of the stay. This cancellation policy remains in effect regardless of circumstances (hurricanes, health issues, childcare, etc). Please take out travel insurance. Check-in is after 4 pm (please let us know if you will arrive after 6). Checkout is 11 am. 

• Cancel 30 days’ out 50% refund of deposit
• Cancel within 30 days’ and you forfeit 100% of the entire stay

Early Arrival and Late Departure:

• Normal arrival time is after 4 pm.
• Normal departure time is at 11 am.

You may enjoy an early arrival at 2 pm for an additional fee of $50, and/or stay a little longer and depart at 2 pm for an additional $50. Guests must give 48-hour advance notice if they wish to cancel an early arrival or late departure.

Early arrivals and/or late departures must be arranged in advance and are subject to availability. If available, early arrival and/or late departures may be added to any room or cottage. Available only if it can be accommodated.

*Please note that if you book an early arrival or late departure you will be responsible for paying if you arrive late or decide to leave early. 

Additional Guests:

Sorry, our accommodations only sleep 2 adults.

Children: 

Based on popular demand, we are now an adults-only facility. 

Housekeeping:

There is no housekeeping provided for any accommodations. If you need extra towels or trash pickup, simply call. There is no charge.

Specific Disclaimer Regarding Expired Discounts:

If specials, promotions and/or discounts are advertised on this Website and then are subsequently removed due to expiration, The Red Horse Inn will not honor such discounts on reservations made after such removal.

Discounts:

You must mention special pricing when reserving your accommodation. No discounts or premiums are available retroactively after booking. Discounts are not valid on holidays (unless otherwise specified). We do not offer AAA or AARP discounts.

Events at the Wine Bar

Reservations for rooms/cottages do not include tickets for events hosted by The Red Horse Inn. Those tickets must be purchased separately.

Fireplaces:

Please note that the fireplaces will be turned off when the weather is warm. Some seasons may be warmer than other seasons requiring us to shut the fireplaces off earlier than we would like. If it is heating or air-conditioning season, please do not open the windows as it can cause the heat pump to overwork and break. Your kindness will be noticed.

Outdoor Hot Tubs and Indoor Whirlpools:

The Springhouse, Hayloft and Grainary cottages have private outdoor hot tubs that may be used only by the guests who rent those particular cottages. They are open year-round. During electrical storms, the outdoor hot tubs will be turned off to prevent lighting from damaging the equipment. The indoor whirlpools in our Inn rooms are not affected by this. Do not use bubble bath in the hot tubs or whirlpools baths.

Dietary Restrictions:

If you have a dietary constraint and/or are allergic to certain foods, please let us know at the time of booking. We will make a reasonable attempt to accommodate your diet.

Gift Certificates:

Our gift certificates may be used to hold a reservation and will be used in full as the deposit. There will be no refund, full or partial, for gift certificates used while making a reservation. Gift certificates are non-refundable and not transferable to another party. They are not redeemable for cash, goods or other services. The certificate holder is responsible for all taxes, gratuities and other fees. 

Internet Availability

The Internet is free and available at the Main Inn via WiFi. 

General:

• A two-night minimum is required on weekends.
• Our fire codes allow only four people in a cottage at one time and two people in the inn rooms (not for overnight stays). If this rule is broken, guests will be asked to leave without a refund.
• No smoking is allowed inside any of our buildings. There is a $250 fine for smoking indoors and guests will be asked to leave immediately with no refund.
• We maintain a beer and wine license at the Inn. Only alcohol bought at our Wine Bar is allowed on the Grand Terrace or Arbor. 
• Please inquire about our conference facilities and rates. Or, check our rates here.
• We are a pet-friendly property. In the Stables and Huntbox cottages, dogs and cats are allowed. A one-time $35.00 cleaning fee is charged per animal.
• We accept Visa, MasterCard, Discover, AMEX, imprinted personal and company checks, our gift certificates and of course, cash.
• No motor homes, RVs, or trailers of any kind.
• All prices and policies are subject to change without notice.

Please do not bring tall, pillar or unprotected candles. View our “Packages” for candlelight options

Theft and/or Damages

The Red Horse Inn reserves the right to charge the card on file for either theft or damages. By booking a reservation at The Red Horse Inn you agree to these terms and conditions. Theft may result in legal action if the item(s) stolen is not paid for or returned. Damages will be charged based on the cost of sourcing and replacing the item. Refusal to pay for either theft or damages will result in legal action. 

By using our Sites (The Red Horse Inn) you are accepting all the terms and conditions set forth below in these Terms of Use. If you do not agree to each and all of these terms and conditions please do not use our Sites. We reserve the right, at our discretion, to change and or modify portions of these Terms of Use at any time without notice and, unless otherwise indicated, such changes will become effective immediately upon posting; therefore, please check these Terms of Use periodically for changes.

You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third-party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand. Creating a reservation is a legally binding contract that you agree to our policies.

To the maximum extent permitted by Law, our site information is provided as-is and without warranty of any kind. We are not responsible nor liable for any malicious or unauthorized code and you are responsible for ensuring you have the appropriate scanning and protection for your decides using our site.

With respect to all communications you make to us regarding The Red Horse Inn Information including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and we shall have no obligation to protect your communications from disclosure; (b) we shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) we shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.