Our Policies

If you have any questions about our policies, please contact us.

Disclaimer:

If a prospective guest has any questions about our policies, they must contact us (via email or phone) to clarify the issue prior to check-in. The Red Horse Inn (also known as https://www.theredhorseinn.com) is not responsible for misunderstandings of our Policies that arise from the age or inconsistencies of a prospective guest's Web browser. We’re here to help and ensure you have a fantastic stay.

Cancellation Policy:

Please note that Covid is not excluded from the cancelation policy. I strongly recommend travel insurance.

Our cancellation policy permits a 50% rebate of the deposit if more than 30 days’ notice is given prior to the originally reserved day of arrival. No-shows and cancellations within the 30-day period forfeit the entire amount of the stay. This cancellation policy remains in effect regardless of circumstances (hurricanes, health issues, childcare, etc). Please take out travel insurance. Check-in is after 4 pm (please let us know if you will arrive after 6). Checkout is 11 am.

Cancel 30 days’ out 50% refund of deposit

Cancel within 30 days’ and you forfeit 100% of the entire stay

Date Changes:

Reserving accommodations at The Red Horse Inn constitutes and creates a legally binding contract, whether you reserve orally, in writing or online. By accepting your reservation, we agree to hold the room, cottage or other facility for you on the date(s) requested, and to turn down other requests for the same accommodation on those date(s). By requesting the reservation, you agree to pay for the accommodation(s) and date(s) you have reserved. Therefore, date changes are considered cancellations, to which our cancellation policy applies.

Early Arrival and Late Departure:

Normal arrival time is after 4 pm.

Normal departure time is at 11 am.

You may enjoy an early arrival at 2 pm for an additional fee of $50, and/or stay a little longer and depart at 2 pm for an additional $50. Guests must give 48-hour advance notice if they wish to cancel an early arrival or late departure.

Early arrivals and/or late departures must be arranged in advance and are subject to availability. If available, early arrival and/or late departures may be added to any room or cottage. Available only if it can be accommodated.

*Please note that if you book an early arrival or late departure you will be responsible for paying if you arrive late or decide to leave early.

Additional Guests:

Our accommodations are designed for a maximum of two registered adult guests. No additional overnight guests are permitted.

If an unauthorized guest stays overnight, a $500 per night fee will be charged, and the reservation will be terminated with guests required to vacate the property.

For safety and fire code compliance, no more than four people may be present in a cottage at any one time, and no more than two people may be present in an inn room. This allowance is for brief visits only and does not permit additional overnight guests or group gatherings.

Any violation of these policies will result in immediate removal from the property without refund.

Children:

Due to popular demand, we are now an adults-only facility. If additional guests stay overnight, a fee of $500 per night will be charged, and you will be required to vacate the property.

Housekeeping:

There is no housekeeping provided for any accommodations. If you need extra towels or trash pickup, simply call. There is no charge.

Specific Disclaimer Regarding Expired Discounts / Special Pricing:

If specials, promotions and/or discounts are advertised on this Website and then are subsequently removed due to expiration, The Red Horse Inn will not honor such discounts on reservations made after such removal.

Discounts / Special Pricing:

Special Pricing must be available when booking; no discounts or premiums are available retroactively after booking. Discounts are not valid on holidays (unless otherwise specified). We do not offer AAA or AARP discounts.

Events at the Wine Bar

Reservations for rooms/cottages do not include tickets for events hosted by The Red Horse Inn. Those tickets must be purchased separately.

Fireplaces:

Please note that the fireplaces will be turned off when the weather is warm. Some seasons may be warmer than other seasons requiring us to shut the fireplaces off earlier than we would like. If it is heating or air-conditioning season, please do not open the windows as it can cause the heat pump to overwork and break. Your kindness will be noticed.

Outdoor Hot Tubs and Indoor Whirlpools:

The Springhouse, Hayloft and Grainary cottages have private outdoor hot tubs that may be used only by the guests who rent those particular cottages. They are open year-round. During electrical storms, the outdoor hot tubs will be turned off to prevent lighting from damaging the equipment. The indoor whirlpools in our Inn rooms are not affected by this. Do not use "bubble bath" in the hot tubs or whirlpool baths.

Gift Certificates:

Our gift certificates can be used to secure a reservation and will be applied in full as the deposit. Please note, that gift certificates used for reservations are non-refundable, either in part or in full. They may be transferable to another party but cannot be redeemed for cash, goods, or services. The certificate holder is responsible for applicable taxes, gratuities, and additional fees. Gift Certificates do not apply to the Wine Bar or associated events.

Internet Availability

Complimentary Wi-Fi is available in the Main Inn rooms and Stables Cottage. Wi-Fi at the Main Inn is available to all staying guests.

Springhouse, Grainary, Hayloft, Carriage Bay and Huntbox cottages do not have internet service.

Smoking:

No smoking is allowed inside any of our buildings. There is a $500 fine for smoking indoors and guests will be asked to leave immediately with no refund.

Pets:

Pets, including dogs and cats, are welcome in the Stables and Huntbox cottages, with a one-time cleaning fee of $75.00 per pet. Pets are not permitted in any other accommodations. If evidence of a pet is found in a non-pet-friendly accommodation, a $500 cleaning fee will be charged, and guests will be asked to remove the pet immediately.

Payments:

We accept Visa, MasterCard, Discover, our gift certificates, and of course, cash.

All prices and policies are subject to change without notice.

Large Vehicles and Trailers:

No motor homes, RVs, or trailers of any kind.

Alcohol on the Terrace:

We maintain a beer and wine license at the Inn. Only alcohol bought at our Wine Bar is allowed on the Grand Terrace or Arbor during Wine Bar hours.

Theft and/or Damages

The Red Horse Inn reserves the right to charge the card on file for either theft or damages. By booking a reservation at The Red Horse Inn you agree to these terms and conditions. Theft may result in legal action if the item(s) stolen is not paid for or returned. Damages will be charged based on the cost of sourcing and replacing the item. Refusal to pay for either theft or damages will result in legal action.

Open Flames:

Please do not bring tall, pillar or unprotected candles. View our “Packages” for candlelight options

Events:

Please inquire about hosting an event at our location. We do not allow parties, weddings, events, etc. without express permission.

Photography

Interested in doing photography here? We allow non-commercial photoshoots with advanced notice for $150. Please contact us to set up your shoot!

By using our Sites (The Red Horse Inn) you are accepting all the terms and conditions set forth below in these Terms of Use. If you do not agree to each and all of these terms and conditions please do not use our Sites. We reserve the right, at our discretion, to change and or modify portions of these Terms of Use at any time without notice and, unless otherwise indicated, such changes will become effective immediately upon posting; therefore, please check these Terms of Use periodically for changes.

You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third-party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand. Creating a reservation is a legally binding contract that you agree to our policies.

To the maximum extent permitted by Law, our site information is provided as-is and without warranty of any kind. We are not responsible nor liable for any malicious or unauthorized code and you are responsible for ensuring you have the appropriate scanning and protection for your decides using our site.

With respect to all communications you make to us regarding The Red Horse Inn Information including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and we shall have no obligation to protect your communications from disclosure; (b) we shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) we shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

By making a reservation you agree to the following:

HEREBY RELEASES, WAIVES, DISCHARGES AND COVENANTS NOT TO SUE FINALLY the Inn, OR THE RED HORSE INN, LTD, officers, independent contractors, agents and employees of The Red Horse Inn, or the owners of the Inn (the “Releasees”) FROM AND FOR ANY AND ALL LIABILITY TO THE UNDERSIGNED, his or her representatives, assigns, heirs and next of kin FOR ANY AND ALL LOSS OR DAMAGE WHATSOEVER, AND ANY CLAIM OR DEMAND THEREFOR ON ACCOUNT OF INJURY TO THE PERSON OR PROPERTY OR RESULTING IN DEATH OF THE UNDERSIGNED, and arising out of or related in any way to the use of the property or activities participated in, WHETHER CAUSED BY THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE.

Guest Text Messages (SMS)

Stay-related texts. If you choose to opt in, The Red Horse Inn may send texts to the mobile number you provide about your reservation and stay, including booking updates, arrival reminders, check-in directions, gate access instructions and guest support. Messages may be sent using automated technology. Message frequency varies based on your reservation and requests.

Optional marketing texts. Marketing texts require a separate, express opt-in. If you separately subscribe, The Red Horse Inn may send promotional texts about special offers, packages and events through Mailchimp. Message frequency varies. Booking a stay, providing a phone number or consenting to stay-related texts does not subscribe you to marketing texts.

Your choice. Consent to either type of text is optional and is not a condition of purchasing or booking. Message and data rates may apply. Reply STOP to the sending number to unsubscribe from that text program; reply HELP for assistance. You may also contact info@theredhorseinn.com or call (864) 909-1575 for help or to arrange another way to receive stay information. Carriers are not liable for delayed or undelivered messages. Please notify us if your mobile number changes and keep gate access instructions private.

Mobile privacy. We do not sell or share mobile numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. We may provide this information to service providers only as needed to deliver and support our text programs. See our Privacy Policy for more information.